Our company is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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Customer Service Representative
Job Code:CCAGF-ELLS-05-121217
Location:Ellis, KS
Department:Home Care
FT/PT Status:Regular Full Time
Reference CodeOpen
  
Public Job Description
Job Duties:
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide superior customer service: both internally and externally
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Utilize customer-oriented telephone etiquette to get information; greets callers, establishes rapport and project professional tone
- Ability to multi-task, specifically to use active listening skills while accurately entering data into customer ordering software
- Attentive to customer needs, respond quickly and competently to customer requests; committed to meeting and exceeding quality standards- Communicate clearly and work well in a team environment with common vision and goals
- Learn the Sizewise product offerings, as well as company structure, to best serve customer base
- Maintain a clean and safe work environment
Opens customer accounts by recording account information; working with payers, hospital and medical professionals.
Maintains customer records by updating account information. 
- Adhere to all OSHA, HIPAA and compliance/regulatory guidelines as applicable, as well as all Sizewise policies and procedures

Qualifications:
Practiced documentation skills.
- Solves problems by gathering information and evaluating options.
- Competently analyzes and prioritizes information to make appropriate recommendations.
- Listens attentively and actively.
- Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
- Is attentive to the needs of customers. Responds quickly and competently to customer requests.
- Capable of facilitating discussion between individuals with differing perspectives.
- Committed to meeting quality standards.

Education:

- High School Diploma or Equivalent  

*Our company is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.*