Catapult Consultants
Inc500
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Cyber Systems Watch Officer
Location:Pensacola, FL
FT/PT Status:Full Time
  
Job Description

 

Centaur Operations Watch Officers (COWO’s) shall be the central point of contact for non-technical inquiries from external customers via telephone, DCO chat, and email. COWOs shall monitor mission critical systems using Zabbix, DScape, and ArcSight for alerts and changes in system status, and notify appropriate support staff. Position is responsible for creating, monitoring, reporting, and closing GTMS (Global Trouble Management System) tickets using Remedy ticketing system, producing and distributing daily Morning Update briefing slides, daily Open Tickets reports, daily Referred and Deferred Tickets reports; weekly OPS Update slides; weekly TMS Activity Reports, weekly TMS Closed Tickets reports, weekly CMRS/DPMS Tickets reports. Basic system administration tasks such as performing account unlocks and password resets for external customers. COWOs shall also coordinate mission critical system maintenance (both scheduled and emergency) including emailing notices, coordinating with outside watch officers, hosting pre-maintenance meetings with stakeholders, creating and closing tracking tickets, and verifying restoration of services.

Position will require proficient skills in and heavy use of Microsoft Office products including Word, Excel, Powerpoint, and Sharepoint.

This position will require flexible 24/7 shift schedules.

Certification Requirements: Possess an IAT level II certification in accordance with DOD 8570.01-M Information Assurance Workforce Improvement Program guidelines.

Catapult Consultants is an Equal Opportunity Employer. We believe that every employee has the right to work in a dignified work environment free from all forms of discrimination and harassment. It’s our policy to recruit, employ, retain, compensate, train, promote, discipline, terminate and otherwise treat all employees and job applicants based solely on qualifications, performance, and competence. This policy reflects our belief that providing equal opportunities for all employees is a both our legal and moral responsibility, and good management practice.

All employees and applicants are treated without regard to age, sex, color, religion, race, national origin, citizenship, veteran status, current or future military status, sexual orientation, gender identification, marital or familial status, disability or any other status protected by law.




 

 

 


Abilities Required:
• While performing the duties of this job the employee is regularly required to sit and use hands to finger, handle, or feel while typing at a computer keyboard.
• The employee is occasionally required to stand, walk, reach, or lift objects up to 10 pounds.
• The employee is frequently required to talk or hear. The vision requirements include: close vision.
EEO Statement
Catapult Consultants is an Equal Opportunity Employer. We believe that every employee has the right to work in a dignified work environment free from all forms of discrimination and harassment. It’s our policy to recruit, employ, retain, compensate, train, promote, discipline, terminate and otherwise treat all employees and job applicants based solely on qualifications, performance, and competence. This policy reflects our belief that providing equal opportunities for all employees is a both our legal and moral responsibility, and good management practice.

All employees and applicants are treated without regard to age, sex, color, religion, race, national origin, citizenship, veteran status, current or future military status, sexual orientation, gender identification, marital or familial status, disability or any other status protected by law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.