Openings

ESSENTIAL FUNCTION: Provide individualized and trauma-informed services to adult and child survivors, with a focus on hotline assistance and intake.

DUTIES AND RESPONSIBILITIES:

• Provide hotline, intake, crisis intervention, advocacy and case management services in-person and on the hotline, informally assessing for emotional, physical, social, and educational needs and formulating individualized service plans.
• Actively seek out and liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of clients.
• Maintain communication with others and work to fulfill the agency’s mission, vision and philosophy. This includes attending regularly scheduled team meetings.
• Recognize personal emotions, thoughts and values and how they influence behavior, managing their effects on service provision.
• Report any incident of child or elder abuse to the appropriate Hope Alliance team member.
• Assist with the collection and maintenance of data for statistical and programming purposes.
• Assist with recruitment, training, and engagement of volunteers and interns as well as community education efforts.
• Perform other duties as assigned by Chief Client Services Officer and/or the Chief Executive Officer.

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