Openings

ESSENTIAL FUNCTION: Manages and coordinates reception, serving as the first, trauma-informed point of contact for hotline callers, face-to-face clients, and visitors. Provides general support services.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Maintain communication with others and work to fulfill the agency’s mission, vision and philosophy. This includes attending regularly scheduled team meetings.
• Answer multi-line phone system, including the crisis hotline, directing calls as required.
• Accurately record client information.
• Maintain front reception and waiting rooms, ensuring common areas are clean and well organized.
• Manage correspondence and inquiries, routing as appropriate.
• Manage inventory of all client forms and brochures, ensuring clients are provided appropriate paperwork upon arrival and answers paperwork-related questions.
• Provide general support to staff.
• Accurately maintains client files and other filing systems.
• Recognize personal emotions, thoughts and values and how they influence behavior, managing their effects on service provision.
• Report any incident of child or elder abuse to the appropriate Hope Alliance team member.
• Assist with the collection and maintenance of data for statistical and programming purposes.
• Assist with recruitment, training, and engagement of volunteers and interns as well as community education efforts.
• Perform administrative tasks as assigned by Client Services and Development teams, including, but not limited to, creating name tags for new hires, scanning and depositing checks, creating purchase orders for administrative services, and assisting with transitional housing needs.
• Perform other duties as assigned by Chief Administrative Officer and/or the Chief Executive Officer.