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Telephone Operator
Location:Freeport, Grand Bahama
Job Type:Branch Operations
FT/PT Status:Regular Full Time
  

Major Responsibilities:

The Telephone Operator reports directly to the Assistant Manager, Operations and indirectly to the Branch Manager. 

Daily Duties & Responsibilities:

- Answers all incoming calls according to Bank’s Policy, takes and relays messages accurately, timely; effectively transfers calls to the correct department/personnel.
- Maintains friendly relations with all staff and customers through telephone conversations and requests.
- Responsible for notifying the IT Department immediately once telephone lines are down. Sends email to all branches and departments advising of the same. Once the telephone lines are up an email all branches and departments are to be advised via email. 
- Serves/greets all customers in the best professional manner possible and ensures all customer needs are met and directs them to the correct department.

Qualifications, Skills and Experience:
- No active written disciplinary warnings (within a 12 month period) on their personnel file and must not be on disciplinary probation
- Ability to interact with others in a professional manner to ensure a high level of efficiency and customer service
- Ability to work independently with excellent decision making skills
- Excellent organizational and time management skills
- Excellent verbal and written communication skills
- Excellent work ethics, punctuality and attendance record 

Personal Attributes:
The Telephone Operator must maintain confidentiality, use sound judgement and work independently while performing the duties of the position, and must also demonstrate the following personal attributes:

- Maintain standards of conduct
- Display characteristics of honesty, integrity and sound work ethics
- Be respectful
- Be flexible
- Must be able to perform in a fast pace environment

Remuneration Package:
Commonwealth Bank is a Great place to work! We offer an exciting work environment with the opportunity for growth and development. We also offer a competitive compensation package, reflecting the successful applicant’s experience and qualifications, including a performance based incentive plan, health, vision, dental and life insurances and a pension plan.