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Recovery Officer
Location:Mackey Street Head Office
Job Type:Accounts Control
FT/PT Status:Regular Full Time
  

Major Responsibilities:

The Recovery Officer role will report directly to the Manager, Accounts Control. The candidate will be responsible for the effective management of the Bank’s delinquency portfolio, while providing credit and collection counseling to customers as needed. The individual must demonstrate strong leadership and problem solving ability in accordance with the Bank’s policies and procedures.

DUTIES & RESPONSIBILITIES

- Maintains daily minimum contact requirements of delinquent customers.
- Assists customers with queries relating to delinquent accounts.
- Properly researches accounts and resolve all complaints received from customers.
- Provides credit and collection counseling as needed.
- Prepares credit application on delinquent/charge off accounts for possible restructure also, to payout rewritten loan once proper approval is given.
- Assists supervisor with completing department reports and other related administration matters as part of the development process.
- Responsible for researching accounts.
- Makes field calls on charge off accounts and assists with field calls on delinquent accounts.
- Collects payments with a plan for future payment arrangement and maintains monthly/annual goals as outlined by management.
- Recommends and prepares Demand Letters to delinquent customers.
- Responsible for ensuring deposit accounts on charge off are flagged.
- Updates Delinquency Cards/VQN comments on a daily basis.
- Responsible for preparing accounts for in house demand letters, dummy summons and repossession as required.
- Responsible for forwarding all related documents on accounts requiring legal action (Magistrate and Supreme court action) to the Accounts Control         Legal Department.
- Responsible for skip chasing (e.g. seeking other avenues of finding their whereabouts).
- Recommends and prepares files summonses.
- Implements deduction and Wage Assignments on delinquent accounts where applicable.

Qualifications, Skills and Experience:

Minimum of three (3) years Credit/Collections experience 
Requires strong organization and customer service skills to ensure a high level of efficiency and customer service.
Demonstrates strong leadership and problem solving ability in accordance with the Bank’s policies and procedures.
Ability to interact with others in a respectful, professional and cordial manner
Required to have good knowledge of the Bank’s products and services in order to be able to respond to customers’ enquiries, concerns and requests. 
Ability to work on own with minimal supervision
Excellent verbal and written communication skills
Excellent organizational and time management skills
Excellent work ethics, punctuality and attendance records

Personal Attributes:
The incumbent must maintain confidentiality, use sound judgement and perform independently while performing the duties of the Recovery Officer and demonstrate the following personal attributes:

Maintain standards of conduct
Display characteristics of honesty, integrity and sound work ethics
Be respectful
Be flexible

Remuneration Package:
Commonwealth Bank is a Great place to work! We offer an exciting work environment with the opportunity for growth and development. We also offer a competitive compensation package, reflecting the successful applicant’s experience and qualifications, including a performance based incentive plan, health, vision, dental and life insurances and a pension plan.

"Commonwealth Bank sincerely thanks all applicants for their interest in becoming a part of our team, however, only those applications being considered will be contacted."